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After you travel

Refunds

If your train was delayed or cancelled you may be entitled to a refund. Check out our FAQ section to see how to make a claim.

EUROSTAR TRAINS

Eurostar is a super quick and relaxing way to travel to the continent. For the ultimate in comfort why not travel Business Premier.

EUROSTAR ONBOARD SERVICES UK

ONBOARD

SERVICES

STANDARD PREMIUM BUSINESS
AT YOUR SEAT
POWER POINTS
FREE FOOD/DRINKS
MAGAZINES / NEWSPAPERS
EXTRA ROOM
ON THE TRAIN
WIFI
BABY CHANGING FACILITIES
FAMILY AREA
FREE LUGGAGE ALLOWANCE
BIKES ON BOARD
TOILETS
BUFFET CAR

OTHER EUROSTAR

Eurostar Direct Ski

BOOKINGS OPEN. Eurostar's seasonal ski service takes you directly to the heart of the French Alps. Choose from either the night train or the day train. 

 

Eurostar Direct to Avignon, Lyon & Marseille

Bookings now open up to and including December 2016. The direct service goes from London and Ashford International to Avignon, Lyon or Marseille.

 

Eurostar Disneyland® Paris 

There is a direct Eurostar service takes you right to the gates of the park.

Prepare my trip

PREPARE YOUR TRIP

BEFORE YOU BOARD

No check in time (except on Eurostar - 30mins prior to departure).

Validate your ticket before you board in France at a yellow or orange machine near the platform entrance. In Italy the machines are green and white.

Look for digital displays on platforms - they show where to stand to board your carriage.

Remember to sit on the seat shown on your ticket! If you want to change, ask the train manager.

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HOW TO RETRIEVE YOUR TICKET

3 SIMPLE WAYS

It's simple to collect your train ticket - just choose the option that's right for you!

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E-ticket: Want to save time? Follow the instructions on your confirmation email and print your ticket at home. Simple. Or download our app and store your M-ticket here, the easiest, quickest way to get your ticket.

Delivery direct to your door

Delivery direct to your door: Don't have a printer? Tickets can be posted to your home quickly and cheaply.

Collect at station

Collect at station: No need to worry about losing tickets en route to the train station! Use self-service machines at the station instead to print and collect your ticket.

PREPARE YOUR TRIP

PREPARE YOUR TRIP

WHAT TO TAKE ON BOARD

You'll be surprised how much you can take on board - travelling by train is just easier!

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Luggage : No check in. No weight limits. No extra costs! You can take 2 medium-sized items and 1 hand luggage. Skis or snowboards are allowed on the Direct Ski service free of charge - perfect for winter sport breaks!

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Bikes: Cyclists are welcome! Folding bikes smaller than 85cm long are allowed at no extra cost.

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Access : Two dedicated wheelchair spaces are available per train. Give us a call to book your space!

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Pets : Guide dogs are allowed.

EUROSTAR MAP

Map Eurostar

EUROSTAR STATIONS